Be There for Your Customers, Even When You Cant.
When it comes to Business Development Centers, many dealers often face the same challenge when handling the inbound call volume that targeted campaigns generate. How do we ensure effective call handling?
Innovative’s BDC Services enable us to design “turn key” campaigns for your dealership that have the call handling “built in.” In partnership with Innovative Direct, you can generate hundreds of targeted customers every month with the peace-of-mind that every inbound call will be handled by highly skilled agents who acting on behalf of your dealership.
Maximize your campaigns performance with BDC Services from Innovative Direct.
The Situation
You are running a large sales event. Your entire sales team is busy with prospective buyers in the showroom. Meanwhile, you have buyers calling into the dealership – but you don’t have enough people to handle the call volume. With no immediate connection, those callers will hang up or move on to another dealership. You’ve just lost a sale!
The Solution
Innovative Direct is in place to handle your inbound calls. Now, your sales team works with walk-in customers and our representatives respond immediately to inquiries. We can integrate our telephony and systems into your software for seamless appointment scheduling. You satisfy in-person customers and those on the phones. Your sales will increase!
How It Works
- Customer receives your direct mail
- Customer responds by phone or visiting the a custom PURL
- Inbound calls are answered immediately, while online leads are qualified and called within 4 minutes—24/7.
- Customer information is obtained / confirmed
- Appointments are set. Customer receives a confirmation by text and email and the appointment is seamlessly updated in their CRM with detailed customer information, valid email, opt in text permission and appointment time and date
- Dealer sells the car
BDC Benefits
Consistency of Service
Innovative Direct provides a “specialized” on-demand call center infrastructure for dealers to fulfill specific targeted campaigns such as “Bad Credit” or “Vehicle Buy Backs.” BDC ensures a consistent customer experience that maintains the highest level of campaign performance.
Laser-Focused
We invest in systems and hire specialized talent to optimize targeted campaign performance. Our specialization enables us to put our agents to work performing the same tasks repeatedly where they are able to improve and produce measurably higher results over time.
Decrease Attrition
Campaigns supported by highly skilled BDC agents outperform campaigns supported by IVR or direct-to-dealer every time. This enhanced campaign performance supports repeat orders and strengthens the partnership between Innovative Direct and you.
Assistance On-Demand
We are ready and able to provide world class call center fulfillment to dealers and dealer groups of all sizes, whether it’s one campaign or one hundred campaigns. Every campaign achieves best-in class results.
Choose a Partner
A.I. Smart Mail™
Leverage the power of artificial intelligence, machine learning, and the most current data sets to pinpoint a targeted and relevant buying audience.
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